Leslie Smith, IT
Over the years, Juvo has made consistent upgrades to its management platform, “Simplicity.” We’ve also refined our processes to ensure they reflect the changing reality of telecom and technology. At the same time, we continue to ensure that our people are capable of effectively dealing with the challenges that our customers bring to us. By focusing on our platform, processes, and people, we’re well into our second decade of growth.
When it comes to these three “P’s” of great service, “people” is certainly the most important, and most organizations would say the same thing. We are fortunate to have recently “upgraded” the people side of our business by hiring Leslie Smith as our “Service Delivery Manager,” a title that is just broad enough to encompass the many things she’s already helping to improve. Leslie’s former roles include:
- IT Director
- Systems Analyst
- IT Help Desk Supervisor
Leslie’s career track has been marked by consistent promotion, ever increasing responsibilities, and a commitment to learning. With her Microsoft Certified Professional certificate, she knows many of the tools and applications that our customers are using today. Her experience with MDM solutions like AirWatch, cloud applications like G-Suite, and networking hardware like Meraki, allows Juvo to continue helping clients in an ever-expanding way.
Over the course of Leslie’s career, she’s also been a Juvo customer, something that was very attractive to us and something we felt made her a perfect fit. She knows the challenges that Juvo customers are dealing with on a day-to-day basis. She knows the software, and has great insight on how to make it more valuable to the end user. She’s already been a big part of our most recent system update that enhanced and improved the manner in which trouble tickets are initially created.
Welcome to the Juvo team Leslie….Juvo is better off for having you here, as are our customers!
City of Residence:
Inhabitants at my residence:
Inhabitants at my residence: 5 children (Sydney, Faith, Elizabeth, Carleigh, and Mixon) Husband (Shane) and Groot (English Bulldog)
Start date and current position with Juvo:
03/19/2018 – Service Delivery Manager
What I like best about working for Juvo:
My fellow co-workers (Especially Shane and Andrew)
Working with my dad at Mississippi Beverage
Favorite place to live:
I’m happiest when:
I’m at home with my family
What I fear most:
My children driving
I’m proudest of:
Favorite sports or pastimes:
Not a sports fan at all. I love all types and kinds of music.
Top 3 Highlights of my Life:
The day that my 3 children were born (Sydney, Faith, and Elizabeth)
If I could do it all over again, I would:
Find and marry Shane much earlier in life.
Attending the Super Bowl and seeing the Saints win it
Favorite song, movie, book, or comedian:
Love any and all songs by the Avett Brothers.
Too many to list!
Before I die, I would like to: