The SLA, or Service Level Agreement, is a concept that most organizations are very familiar with, and while they typically get attention during the contracting phase of a vendor engagement, they end up being ignored …
Below you'll find a list of all posts from January, 2016
The SLA, or Service Level Agreement, is a concept that most organizations are very familiar with, and while they typically get attention during the contracting phase of a vendor engagement, they end up being ignored …