Introducing the New Features
Release Date: Oct. 30th, 2015
Over the past 18 months, there have been several “micro” updates to SimplicITy. These updates have ranged from simple color and font changes to end user cost center approvals. This latest “major” update is aimed primarily at integrating the three core functions that Juvo performs for its customers: wireline management, wireless management, and help desk support. While we have been able to perform these functions in the past, these activities were not as integrated as they now are.
Over the years, it has been our experience that wireless management is all about detecting the anomalies and forecasting the exceptions. For example, managing your wireless assets within SimplicITy allows you to quickly identify zero use devices and disconnect them if needed. Using SimplicITy as your wireless management tool gives you the means by which you can ensure that you’re getting the most for wireless dollar.
A Wireless Order can be created based and placed in the site.
To create a new Wireless Order ticket, navigate to Operations >> Wireless Order. From here, you will be taken through 4 steps: General, Device, Plan, and Summary. Submit your Wireless Order when finished.
Wireless Order creates a ‘Service Request’ and can be tracked just like any other Telecom Ticket.
View Wireless Bill Details
Wireless Bill Details shows high-level charges for a Wireless Number of a specified invoice, with the option to view detailed charges. Navigate to Expenses >> Wireless.
The Reports page now has a new section entitled Standard Wireless Reports. Additionally, information icons in each section will provide the user with brief descriptions on what these reports are.
Home / Dashboard
We’ve added a new navigation tab to the main dashboard, Wireless Snapshot!
Once set up in our system, you’ll be able to track assets like computers and printers, submit support requests on those assets, and then track those issues in a way that ensures your staff is utilizing their IT related assets in the most efficient means possible. Is your help desk staff going to be out of town for a training event next week, leaving you with a support gap? Turn support over to us, as your end users can submit requests that feed straight to your staff, to ours, or both.
Assets and Devices
Assets, Devices, Creating and Assigning Devices
Navigate to Inventory >> Devices. You can view and edit all Assets in the Assets tab, and all devices in the Wireless Devices tab. In order to create and assign a device, click on the New Device button.
- To create a ticket, navigate to Operations >> Help Desk.
- Submit your ticket when finished
Update / Work
Once you have created your ticket, it will be displayed in the Help Desk Tickets tab on the Dashboard. From here, you can assign tickets to Juvo or Company IT Administrators to be worked. While ‘Open,’ most information on a Ticket can be modified by an Administrator.
For administrators working the ticket, the assigned ticket will now be located in Open Tickets Assigned to Me in the dashboard. From here, the administrator can work the ticket, update, and mark complete.
You can view all completed tickets in the Dashboard under the Help Desk Tickets tab. As a User, Home >> Help Desk Tickets Tab will only show tickets that the user created. As an administrator, Home >> Help Desk Tickets Tab can see all tickets and specialized views for Unassigned Tickets and Open Tickets Assigned to Me.
Look & Feel
We understand the importance of good User Experience in today’s world of design, and with our latest changes to SimplicITy we have aimed to capitalize on that. The portal has a new look that reflects modern design; is easy to understand and simple to use; and is responsive on all devices. UX is how you, the user, experiences our product and we are striving to provide you with a brand new and better experience than ever before.
Same menu structure, new look. The Simplicity navigation menu items are now accompanied by custom-made, Juvotized icons with collapsing drop down menus that are smoother and more modern.
Simplicity Portal is now fully responsive so you can take it with you anywhere – be it by computer, tablet, or smartphone!
Scroll to Top
Don’t feel like scrolling back to the top of the page? We have your back! Just click our “Scroll to Top” button that follows you in the bottom-right corner of the page and it will do the work for you.
Follow us on Social Media! You can now find links to all our social media profiles in the footer of Simplicity Portal.
Did You Know?
to create it for you!
Account Info – If you set your email and phone number it will prepopulate when creating a ticket.
User Management – As an Administrator, you can create and update Simplicity Portal users for your company.
Tables / Grids / Lists – Most of the tables viewable in the site can easily be filters and exported on the spot.