Several years ago, at an ETMA (formerly TEMIA) conference in Atlanta, then AirWatch Chairman Alan Dabbiere was a featured speaker. While I am certainly paraphrasing here, he said something along the lines of: “we don’t …
Lucky, Good, or Both?
The old saying that “it’s better to be lucky than good,” seems to have a lot of truth to it. The underlying problem with subscribing to this saying as an actual business strategy though, is …
What’s in a Name?
For nearly my entire time at Juvo Technologies, we have been members of the Telecom Expense Management Industry Association. Actually, about 4 years ago, the “T” of Telecom was changed to represent “Technology” as many …
M&A Activity in Your Customer Base
Over the past 12 months, no fewer than 6 companies within Juvo’s customer base have been the subject of an acquisition. This can sometimes be good news for us if the acquiring company has no …
We Sold a Non-Exclusive Version of Our Software in 2017
Whether as an individual or an organization, the advent of a new year often brings with it a sense of reflection, almost a primal need to look back on what went well and where improvement …
Friday’s Freebie: The SLA
The SLA, or Service Level Agreement, is a concept that most organizations are very familiar with, and while they typically get attention during the contracting phase of a vendor engagement, they end up being ignored …
The Disciplined Pursuit of Less
In 2015, I read Greg McKeown’s 2014 work, Essentialism. As I head into 2016, I’m looking at incorporating many of its principles. Here in the land of hyper connectivity, who doesn’t need a little help …
Words Have Meanings
Years ago, as a young Marine Lieutenant, I had a commanding officer who would critique the orders of his junior officers by saying, “remember, words have meanings.” What this usually meant was that our orders …
Three Things You Need to Know About Telecom Expense Management Right Now
Telecom carriers might offer “Managed Networks,” but they most definitely can’t provide Telecom Expense Management. Different providers (ILEC, CLEC, reseller, etc) are currently packaging some of their offerings as a “managed” service. If you’re looking …
Six Sigma Episode 1
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